1. Acceptance of Terms

1.1 Moncreative is the brand/trading name for the creative arm of Heymon Wong. The following Terms and Conditions of Service apply to all products and services provided by Moncreative (hereinafter referred to as ‘the Company’) and in the event of any dispute are governed by the laws of England.

1.2 By booking your project, you (the Client) are automatically entering a legally binding contract for services (the Services) and are agreeing to these terms and conditions.

2. Project Work

2.1 All projects are planned to an agreed schedule. Non-adherence to this schedule by the Client may result in compromising final delivery deadlines. If this is likely to occur, the Company will advise the Client as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.

2.2 The Client agrees to provide all necessary information, materials, and feedback in a timely manner to enable the Company to complete the Services.

2.3 Any other services on the order that have not been included in the quotation/invoice do not form part of the contract. The Client agrees to check that the details of the quotation/invoice are correct and should print and keep a copy for their records.

2.4 Once final proofs/materials have been signed off, the Company cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.

2.5 Whilst every effort will be made to achieve agreed delivery dates, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the the Company's control.

3. Payment terms

3.1 The Client agrees to pay a 50% deposit prior to commencement of the design project. This deposit secures the project into the Company's schedule. This deposit is non-refundable once the design process has commenced.

3.2 If Client feedback takes longer than three (3) weeks the Company reserves the right to invoice for work created thus far. The balance is payable before the release of final files.

3.3 Any additional charges (stock images, non-standard typefaces, printing etc.) are due at the time they are incurred and must be paid for upfront.

3.4 Alterations outside of the package description are charged at an hourly rate.

3.5 Payments are due seven (14) days from the issuance of the invoice, unless otherwise arranged.

3.6 Late payments may incur interest charges at a rate of 6.5% per month.

4. Copyright & Ownership

4.1 Any design concepts that are sent to you during the design process are owned by the Company and permission is not given for them to be reproduced by anyone else, or to be posted on social media. Once a design is approved and fully paid for, you, the Client, will own the finished design (this does not include the working files).

4.2 Unused design concepts remain the property of the Company and may be used for other clients in the future.

4.3 If the Client terminates their business for any reason and no longer uses the designs created for their business, after a period of twelve months since the business was closed the Company has the right to recycle the designs if desired.

4.4 The Company retains personal rights for the use of completed projects as examples in their design portfolio and marketing materials (unless other arrangements have been made).

4.5 The Company does not take any responsibility for Trade marking of any kind. It is the Client's responsibility to check trade marking laws and existing Trademarks for availability.

5. Revisions & Modifications

5.1 All changes and revisions will need written approval in some form. If changes are given via a phone call, they will need to be confirmed in writing in an email and given the ok.

5.1 The design fee includes the specified number of revisions in the quotation. Additional revisions or alterations are charged hourly.

6. Confidentiality

6.1 Both parties agree to keep confidential any proprietary information disclosed during the course of the project.

7. Termination

7.1 Cancellation of orders may be made initially by telephone contact however, following this, the Company will need formal notification in email to the Company. The Client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by the Company within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

8. Limitation of Liability

8.1 The Company shall not be liable for any indirect or consequential losses arising from the Services.

8.2 It shall be the clients own responsibility to ensure that any products, services or information you use meet their specific requirements.

9. Dispute Resolution

9.1 In the event of any bona fide dispute or difference arising between the parties in connection with the Contract (excluding any dispute relating to non-payment of the Charges, for whatever reason), the parties shall attempt to resolve such dispute or difference in good faith or by mediation.

9.2 It is the responsibility of the Client to inform the Company immediately of any issue that may lead to a dispute (including but not limited to quality, service, cost, deadline), without such information, no disputes will be entered into.

9.3 Any discrepancies relating to any invoice must be reported to the Company within 1 calendar month from the date of issue. The Company reserves the right to dismiss any claims and will not be held liable in respect of any claim should the aforementioned requirement not be adhered to.

10. Governing Law

10.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England & Wales.

11. General

11.1 These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. The Company reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.